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Services Sla Template
IT Service Management Toolkit Vol. 1 2.0
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.
Released: 2005-09-13
License: $129.00
Publisher: ProcessWorx LLC
Language: English
Platform: Windows
Requirements: Microsoft Office, Adobe Reader
Install: Uninstall Only

Good template, worthwhile download... ...could use some examples, but I guess this is what the full version is for :)

Online Email Manager 2.0
A comprehensive email management and subscription system. You can keep visitors updated with the latest information, improving customer relationships. Online Email Manager has a fast and intuitive interface, so you'll be able to start using it quickly. It has all the features you'll need including Unlimited Subscribers, EMail List Management, EMail Template Management, EMail File Import, Multiple Format Export, and much more!
Released: 2007-03-14
Last Updated: 2008-01-15
License: $24.95
Publisher: ESOFTPRO.COM
Language: English, Abkhazian, Afar, Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Aymara, Azerbaijani, Bashkir, Basque, Bengali, Bhutani, Bihari, Bislama, Breton, Bulgarian, Burmese, Byelorussian, Cambodian, Catalan, Chinese, ChineseSimplified, ChineseTraditional, Corsican, Croat
Platform: Windows, Linux, OS/2, MAC, Palm
Requirements: PHP / MySQL
Install: Install and Uninstall
IT Outsourcing Toolkit 3.1
THE IT OUTSOURCING ESSENTIALS GUIDE - A COMPLETE PACKAGE The 'how to' of outsourcing, filled with template examples. How to construct solid relationships to control costs and provide access to critical skills. Understanding best practice in selecting a service provider. Plus tactical presentations on how to construct solid sourcing relationships between vendor and enterprise.
Released: 2006-12-21
License: $199.00
Publisher: Ovitz Taylor Gates
Language: English
Platform: Windows, OS/2, MAC, Palm
Install: Install and Uninstall
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